Vacant job

Do you have a great interest in technology and enjoy helping people? Then this could be the right opportunity for you! We are now looking for a dedicated support technician for our Broadband business area, who wants to be part of our continued growth journey by contributing to a first-class customer experience.

Our customer support consists of a dedicated team of technicians and salespeople who together are responsible for handling incidents, troubleshooting, and service requests from private customers. The focus is on delivering first-class service by quickly resolving incoming cases, providing technical support, and informing about and selling our services.

The customer support is located at our customer center in Sjöbo, where we also offer on-site support to both private individuals and businesses. We provide services in internet, TV, security, and IP telephony, as well as a wide range of products such as IT equipment, mobile phones, and broadband solutions.

In the role of support technician, you will combine technical support with sales to private customers. Your main task is to receive and manage fault reports from customers via phone, email, chat, and our case management system. You will also provide personal support on-site at our customer center in Sjöbo. The cases vary in nature, giving you a dynamic and varied workday where you work closely with our end customers.

Sales is also an important part of the role, where you inform the customer about our current services and products. This may involve presenting current campaigns for broadband services or helping customers find the right solutions, such as routers, computers, or TVs. Here you have the opportunity to combine a technical interest with a customer-oriented and advisory sales role.

Main tasks:

• Providing technical support for our private customers, which includes troubleshooting technical problems
• Receiving and managing cases via phone, email, chat, and customer center
• Basic invoicing management
• Selling, managing, and informing about Teleservice services and products to customers
• Participating in our customer center's daily routines with unpacking goods, organizing store spaces, and attractively displaying our services and products.

We are looking for someone who enjoys meeting people and is passionate about providing a positive customer experience. You are a problem solver who is eager to take on technical challenges and has the ability to turn a customer's problem into a solution that creates satisfied and happy customers. As a person, you are social, attentive, and have an easy time communicating with both customers and colleagues.

To thrive in this role, we also believe that you have a basic technical interest where you are driven to constantly develop and learn more about network and broadband technologies.

You are unpretentious and not afraid to ask for help when something is unclear, and you are happy to step up and help colleagues when needed. With a solution-oriented attitude, you contribute to both the customer's and the team's success.

• High school education with a technical focus or previous experience we consider equivalent from having worked a few years in a similar role
• Technically interested
• Communicative and service-oriented
• Fluent in Swedish, both spoken and written
• Driving license B

It’s a plus if you also have experience working in technical support or with sales of technical products, but it is not a requirement.

A flexible workplace with a strong and personal corporate culture. We value close leadership, good collaborations, strong teams, and short decision-making paths. With us, you will have the opportunity to develop and be challenged in your professional role, while we strive to create a good balance between private life and career. We believe that success comes when we have fun together at work. Therefore, we focus on being really good at what we do while ensuring we have fun along the way! The employee experience is, in other words, a very important part for us, and we are therefore very proud that Teleservice has been designated a Great Place to Work.

Of course, we also offer an attractive benefits package and a wide range of activities both at and outside of work.

At Teleservice, we value diversity and inclusion and welcome applicants with different backgrounds and experiences. With us, you will become part of a warm and supportive team, where we work together to create an inclusive environment where all employees feel seen and appreciated.

Welcome to apply and become part of our wonderful team in Sjöbo – we look forward to meeting you!

We apply a continuous selection process, so don’t hesitate to submit your application today.

If you have questions about the content of the position, you are warmly welcome to contact the Sales Manager Broadband Private Market at: stefan.setterlund@teleservice.net

For questions regarding the recruitment process, please contact HR at: linn.sand.andersson@teleservice.net

Teleservice is an expanding IT company that has been driving digitalization forward for 50 years. Our business areas – IT partner, broadband, and contracting implement new modern technology daily for private and business customers. We have developed solutions based on our customers' needs since our inception in 1973 - always with a focus on continuous development and exemplary service. Today, we have a total of 150 employees across our offices in Sjöbo, Ystad, and Malmö.